•  Responding to functional assistance incidents from the business users, problem analysis and change implementation.
•  Provide Route Cause Analysis (RCA) to the recurring problems and resolution.
•  Ability to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified.
•  Contribute to building knowledge base for issue resolution and commonly asked questions/issues.
•  Build automation and scripts to proactively identify issues, job failures and resolve those.
•  Identify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others.
•  Monitor and build dashboard of jobs and scripts that run regularly.
•  Create, test and implement code changes and integrate them with existing programs as needed.
•  Provide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.

Intern (Fall 2023)

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